Order Processing and Shipping
Which countries can you ship to?
We are able to arrange shipment to worldwide destinations, more than 50 countries all over the world. We try our best to reach to your country as long as the receiving country does not restrict the import of the product selected and the duties/taxes (if applicable) are accepted by you.
Some countries have additional conditions of quantity, value, product type restrictions which could limit the possibility of us to accept your order placed. Please refer to your country import regulations for more information.
What are the Supported shipping methods ?
Depending on the country, we will assign the most ideal options for that route to ensure that your order is being delivered to you in the earliest time with the most economical price. We take care to select our shipping partners based on evaluation of speed, rates, reliability, customer service etc in order to ensure the best shipping solution possible. Currently, we work with many established shipping partners like Fedex, DHL ete..
How do I know if my order has been confirmed and how it has been delivered?
Your order is confirmed once we inform you by email the shipping details of shipping company with the tracking number. You will be able to track your parcel on the website of the assigned shipping company. In case you have any difficulty to contact the shipping company, we are always ready to support you.
Why is Etoren unable to ship my order after order confirmation?
Our product offer on our website is updated to our best knowledge (While stocks last and per last information from our suppliers). The items are available and our prices are applicable as long as they are featured on our website.
However, in the unfortunate event that the ordered product becomes out of stock at moment of your order, we will contact you by email and you will have the option to cancel or switching to an alternative item recommended by us. In this case, no penalty fees will be charged for cancelling the order.
What is the shipping lead time?
Delivery Lead time is dependent on the shipping company and destination. Usually it takes between 1-8 working days, excluding number of days needed for custom clearance. Since country has their own local custom clearing procedure, it is difficult for us to provide an estimate time needed for custom clearance.
How can I check what is status of my delivery after paying?
You can check your order status online with details provided to you on the website of assigned shipping company. It is updated regularly by the shipping company to show you where your order is at any moment.
Can I schedule specific delivery time for my order?
We apologize that we are unable to accommodate specific delivery time requests when you order. However it may be possible to schedule with shipping company as long as they can manage delivery and importation process. Please contact shipping company after we provide you with tracking number.
What if I am not at home when the package arrives?
If you are unavailable to receive your package when it arrives, it is best to make direct communication with the shipping company who can then coordinate with you to complete the delivery process successfully.
In case you are unable to reach the shipping company, you may also contact us and we help to request shipping company to contact you.
Does Etoren offer any self-pickup options?
Etoren doesn't offer this option for now.
Do you ship to PO BOX?
To ensure your orders arrive safely we do not ship to PO Boxes. Please use a residential or office address to which we can ship your order.
Why do I get an email notification from Etoren saying my shipping address is incomplete?
One of possibilities is your provided shipping address may lack information on unit or floor number which does not allow the delivery company to process the delivery request.
A complete and qualified address should contain a street address, unit / floor number and postal code written out in designated format. This is to help our courier locate your shipping address more accurately and easily.
Can I change shipping address after order has been confirmed?
We can try to arrange the change if delivery note has not been issued to shipping company. However, please note that the shipping company may charge for correction or changes to shipping address after they issued the delivery documents
What happens if the delivery company is not able to reach me for delivery?
In case of undelivered products, you can simply contact the local office of the shipping company directly to reschedule another delivery. However, if they are unable to deliver/contact you for rescheduling continuously for 7working days, they will be shipped back to us and we will treat these cases as RETURNS – Change of mind
For the details, please check RETURNS – Change of mind